Important Terms & Notices
The information contained in this website is for general information purposes only. The information is provided by Dogknows and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Throughout this website you are able to link to other websites which are not under the control of Dogknows. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Dogknows takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Dogknows Code of Practice
We adhere to the follow code:
1.1 This Code does not replace organisations individual codes that have already been developed. It does, however provide the general public with an objective measurement that can be used to help them choose an appropriate service and provider.
1.2 It sets out the key principles and standards which behaviourists and trainers are expected to follow and uphold.
1.3 The Code is intended to reflect the good practice that already exists in organisations.
2. Scope and Objectives
2.1 Individuals have professional obligations to their clients, the animals they are helping, their employers (where relevant), to one another, to students, the animal requiring the service, to colleagues in other disciplines (e.g. Veterinary Surgeon) and to society.
2.2 In order that they may discharge their obligations to their clients they must be able to meet the expense of the professional provisions which are necessary for safeguarding and promoting the rights of both the client and the animal. The primary objective of this code is to express the values and principles which are essential to those working with animal behaviour and training.
3. Core Values
· Animal welfare
· Effective provision · Integrity
· Service to the client · Transparency
Individuals and organisations have a duty to:
4.1 Ensure that the main requirements of the code are readily available to clients.
4.2 Work within the legal framework of the country where the service is being delivered.
4.3 Safeguard and promote the welfare of others especially the client and the animal.
4.4 To work in the best interests of the animal and the person responsible for the animal’s care. Avoid any individual behaviour which might unreasonably violate professional boundaries, unreasonably damage professional relationships or cause harm to the animal or client.
4.5 Use professional knowledge, research and experience to contribute to the discipline of behaviour and training. Encourage other practitioners to recognise and maintain similar standards. Contribute to the education and training of colleagues and students by sharing knowledge and experience.
4.6 Ensure that they do not act out of prejudice against any person or group, on any grounds including origin, ethnicity, class, sex, status, sexual orientation, age, disability.
4.7 Be honest, transparent and accurate about their qualifications, competence, experience, achievements and affiliations.
4.8 Take on work only within the practitioners’ existing capabilities or when a programme to attain the required skills has been achieved.
4.9 Encourage clients to seek other forms of treatment if behaviour modification or training is not the most appropriate means of treating the condition or problem.
4.10 Maintain and extend competence in order to provide a quality service that is accountable. Appraise new methods and techniques in order to extend experience.
4.11 Provide honest and reliable written (where appropriate) opinions, maintaining objectivity in judgements.
4.12 Take appropriate action if health or any other factor is likely to interfere with judgement or performance of duty.
4.13 Make it clear when making statements whether you do so as a private individual or as a representative of a particular organisation or group.
4.14 Keep a record of all complaints and actions taken.
4.15 Hold appropriate and adequate third party, as well as professional indemnity insurance and other insurance corresponding to the activities undertaken.
5. Conflict of Interest
Individuals must be alert to the possibility of any conflict of interest which may affect their ability to exercise discretion or bias their judgement.
6. Informed Consent
Individuals will not act without the informed consent of their client, unless required by law to protect the animal, the person or another from the risk of harm.
Consent to disclose information must be obtained from the client before sharing related information with third parties. Any disclosure of information must be made only with the client’s written permission unless there are overriding legal, safety or ethical considerations.
8. Record Keeping
This must comply with the Data Protection Act.
9. Continuing Professional Development (CPD)
In order to maintain, develop and enhance practitioner skills they must undertake appropriate CPD on a regular basis. This must be recorded by the individual. Individuals are also encouraged to reflect on their own professional practice.
10. Commercial Obligations
10.1 Practitioner advertising must not:
· Mislead or deceive users of their service
· Be sensational or make unrealistic, or unsubstantiated performance claims
· Create unjustifiable expectations about the length or type of treatment or unrealistic prospects for success
· Make claims of superiority or disparage colleagues or members of other organisations or professions
10.2 Practitioners must not sell or recommend a product, service or an individual service provider without being first satisfied that this would benefit the animal under their care and that they are suitably qualified to make such a recommendation.
10.3 The recommending practitioner must disclose to the client if the practitioner may gain a commercial benefit by making such a recommendation. Practitioners must not allow such an interest to influence their choice of provision, service, care or treatment to the detriment of the animal or service user.
10.4 There must be transparency in the charges, terms and conditions of the service that the practitioner provides.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
What information do we collect?
We may collect, store and use the following kinds of personal data:
(i) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(ii) information that you provide to us for the purpose of registering with us (including your name, email address, telephone number, postal address, and company details);
(iii) information relating to any transactions carried out between you and us on or in relation to this website including information relating to any purchases you make;
(iv) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
(v) any other information that you choose to send to us.
Like many websites we use ‘cookies’.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send you cookies which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookies in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognize your computer when you visit our website, and to personalize our website for you.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, it might have a negative impact upon the usability of many websites, including this one.
Using Personal Information
We may use your personal information to:
(i) administer the website;
(ii) improve your browsing experience by personalizing the website;
(iii) enable your use of the services available on the website;
(iv) send to you downloads purchased via the website;
(v) send statements and invoices to you, and collect payments from you;
(vi) send you general (non-marketing) commercial communications;
(vii) send you email notifications which you have specifically requested;
(viii) send to you our newsletter and other marketing communications (relating to our business which we think may be of interest to you) by post or, where you have specifically agreed to this, by email or similar technology;
(ix) provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and
(x) deal with enquiries and complaints made by or about you relating to the website.
(i) to the extent that we are required to do so by law;
(ii) in connection with any legal proceedings or prospective legal proceedings;
(ii) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(iv) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes by email at any time.
Updating Your Information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
The data controller responsible in respect of the information collected on this website is Dogknows Ltd.